Drop Zone Terms of Service

Version 2026-07-28.1 · Last updated July 28, 2026

These Terms of Service ("Terms") govern your access to and use of Drop Zone (the "Service"), operated by DropZone Cards LLC, an Iowa limited liability company ("we," "us"). By creating an account, connecting your eBay store, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. What Drop Zone is

Drop Zone is a seller-operations tool that helps you manage an eBay store — analyzing listings, suggesting and applying pricing changes, sending buyer offers, running promotions, revising titles and item specifics, and organizing inventory into bundles. You remain the seller of record for every listing; Drop Zone acts only as your tool and agent within the limits you configure.

2. An actively developed service

Drop Zone is actively developed: features may be added, improved, or retired over time, and the Service is provided on an "as-available" basis. Material changes that affect what you pay for are announced before they take effect.

3. Authorization to act on your store

When you connect your eBay account and start a trial or subscription, you authorize Drop Zone to take actions on your live eBay listings on your behalf, including sending Best Offers, creating and ending promotions, adjusting prices, and revising titles and item specifics. These actions are constrained by the settings and limits you provide — your margin floor, do-not-touch list, cost basis, ad opt-in and cap, and shipping regime — and by the structural safeguards described in the Drop Zone Constitution. You can review these actions and change or stop your settings at any time. You are responsible for reviewing and approving new listings; nothing you have not approved is listed automatically.

4. No guarantee of results; disclaimer of warranties

Drop Zone does not guarantee any particular sales, revenue, ranking, visibility, or outcome. Marketplace results depend on many factors outside our control, including eBay's own systems and policies, demand, and pricing. Except for the Floor Guarantee in Section 5, the Service is provided "as is" and "as available," without warranties of any kind, express or implied — including, without limitation, implied warranties of merchantability, fitness for a particular purpose, and non-infringement — to the fullest extent permitted by law.

Card identification is machine-generated. Drop Zone identifies cards, parallels, serial numbers, rookie status, autograph status and other attributes using automated image analysis and third-party data. These are estimates, not determinations. Drop Zone does not authenticate cards, does not grade cards, does not assign or predict any grade, and does not verify that any card is genuine, correctly attributed, or accurately described. Comparable-sales and pricing figures are likewise estimates drawn from marketplace data and are not appraisals or statements of value. Every listing remains your representation to your buyer: you are responsible for verifying a card's identity, authenticity and condition before it is listed, and for the accuracy of what you publish. Where the Service flags a card for manual review, that flag is a request for your judgment, not a substitute for it.

5. The Floor Guarantee

If the Service ever lists an item, applies a price, or accepts a Best Offer below the margin floor you had configured at the time of the action, we will refund you the difference between your configured floor and the executed price for each affected listing — a refund to your payment method, not store credit.

Conditions, stated plainly: (a) the guarantee covers actions taken by Drop Zone automation and suggested actions you approved at the price the Service suggested — if our number was below your floor and you trusted it, that is our error, not yours; it does not cover prices you set yourself; (b) it is measured against the floor settings in effect at the moment of the action, as recorded in the action journal; (c) claims must be reported within thirty (30) days of the action, and the journal record is the reference for what happened; (d) the remedy is a refund of the difference; and (e) the guarantee does not apply where you instructed the Service to bypass a floor or safeguard using an explicit override. This is a real financial commitment, and we can offer it because the floor is enforced structurally in code — see the Constitution.

6. Your responsibilities

You must comply with eBay's User Agreement and all applicable marketplace policies. You are responsible for your listings and sales.
You are responsible for the accuracy of the settings you provide (cost basis, floors, exclusions). Incorrect settings may lead to prices or offers you did not intend.
You must have the right to sell the items you list and to authorize automated actions on your store.
You are responsible for keeping your account credentials secure.

7. Fees and billing

Paid plans are billed monthly in advance through our payment processor (Stripe). Prices and plan allotments are shown before you subscribe. Usage above your plan's included allotment may incur overage charges as disclosed at checkout. You can change or cancel your plan at any time from the billing portal; cancellation stops future charges and takes effect at the end of the current billing period. If you are unhappy with your first paid month, email us within thirty (30) days of your first charge and we will refund it; beyond that, fees already paid are non-refundable except where required by law or provided under the Floor Guarantee.

8. Trial

The free trial runs for the period stated at sign-up and requires your consent before it begins. The trial does not automatically convert to a paid plan — you choose a plan to continue. You may stop the trial at any time.

9. Limitation of liability

To the fullest extent permitted by law: (a) we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to your use of the Service, even if we have been advised of the possibility of such damages; (b) we are not liable for the acts, omissions, policies, or availability of eBay or any other third-party platform or service; and (c) our total cumulative liability for all claims arising out of or related to the Service will not exceed the greater of (i) the amounts you paid us in the three (3) months before the event giving rise to the claim, or (ii) one hundred dollars ($100). Credits under the Floor Guarantee are in addition to, and do not enlarge, this cap. Some jurisdictions do not allow certain limitations; in those jurisdictions our liability is limited to the fullest extent permitted.

10. Indemnification

You will defend, indemnify, and hold harmless DropZone Cards LLC and its owner, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) the items you list or sell, including their authenticity, condition, description, and lawfulness; (b) your violation of eBay's policies, applicable law, or the rights of any third party; (c) content or data you provide to the Service; or (d) your breach of these Terms. We will promptly notify you of any such claim and may participate in the defense at our own expense. This section does not apply to claims arising from our breach of these Terms or from the Service acting outside the safeguards described in Section 3.

11. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate access if you violate these Terms, misuse the Service, or if required to protect the Service or comply with law or eBay policy. Sections 4, 9, 10, and 13 survive termination.

12. Changes to these Terms

We may update these Terms. When we make material changes, we will update the version and date above and, where appropriate, ask you to re-accept. Continued use after changes take effect constitutes acceptance.

13. Governing law & disputes

These Terms are governed by the laws of the State of Iowa, without regard to conflict-of-laws rules. Before filing any claim, you agree to contact us and allow thirty (30) days to attempt an informal resolution. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Polk County, Iowa, and you consent to their jurisdiction. [Counsel to advise on arbitration / class-waiver provisions before public launch.]

14. Contact

Questions about these Terms: [email protected]. DropZone Cards LLC, Des Moines, Iowa.

By clicking to accept at sign-up, you acknowledge that you have read and agree to these Terms and the Privacy Policy. Your acceptance, its version, and the date are recorded.